Terms & Conditions

CANCELLATION

15 days or more prior to date of arrival   FULL REFUND

14 days or less prior to date of arrival   NO REFUND

ONCE GUESTS HAVE SIGNED THE BOOKING SLIP AND RECEIVED UNIT KEYS, THERE IS NO REFUND UNIT ACCOMODATION:

SPECIAL REQUESTS

Whilst we attempt to satisfy all special requests, we are UNABLE TO GUARANTEE any such requests. Upon check
in, you will be allocated the most appropriate unit available, taking into account any special request you may have.

All guests are required to provide photo ID and credit card on arrival to confirm valid details.

Request for hire equipment, i.e. cots are to be paid for on arrival.

If your booking was made through a Booking Agent, i.e. Qantas, Booking.com, Expedia, requests have to come via
your agent.

All disputes/complaints are to be directed to your authorised booking agent.

If there are NO special requests, unit allocation is at our discretion.

PLEASE NOTE THERE IS AN EXIT CLEAN CHARGE IF UNIT ALLOCATIED IS NOT ACCEPTABLE DUE TO LOCATION, OR THE INABILITY TO SATISFY GUEST REQUESTS.