Diamond Cove Resort

What is required on booking?
A $200 deposit is required within 7 days of making a booking.

When is the final payment required?
Final Payment must be received at least 14 days prior to check in. For bookings made inside of the 14 days, full payment is required at the time of booking via credit card.

What time can we check in?
Check in is at 2pm. We do not have a secure luggage storage area, but it can be left in reception within office hours, 8.30am – 5.00pm Monday to Friday and 9.00am – 12noon on Weekends.

What time is check out?
Check out is at 10am. We do not have a secure luggage storage area, but it can be left in reception within office hours, 8.30am – 5.00pm Monday to Friday and 9.00am – 12noon on Weekends.

What if we are arriving after reception is closed?
We have a late check in procedure, which allows you to check in after reception is closed. You are required to contact reservations 24hrs prior to arrival to confirm procedure and code required to check in.

Can we organize a late check out?
Late check out is subject to availability and cannot be guaranteed. Fees Apply. [NOT AVAILABLE during peak periods]

What is required on check in?
On check in you will be required to complete a “Guest Registration Form”.
Credit card details or $100 cash bond are required as a security deposit for the room. Bookings made via a booking agent will need to supply a voucher/itinerary as proof of purchase/travel.
Any extras such as hire equipment are to be paid on arrival.

Are all the units the same?
All of our units are privately owned and as such all units are different in their furnishings and décor.

Can we request a specific unit/attribute?
You can certainly request a specific unit or attribute within the complex. Whilst we attempt to satisfy all special requests, we are unable to guarantee any such requests.
Upon check-in, you will be allocated the most appropriate room available.

Can we change units during our stay?
As all units are privately owned each unit is considered a separate reservation, which requires a 3 night minimum so the stay in each unit must be at least 3 nights.
If there is availability there will be a fee for the move.

Do all units contain air conditioning?
All units contain air conditioning and ceiling fans.

Do you have EFTPOS facilities?
Payments to Diamond Cove can be made by EFTPOS. We accept VISA, MASTERCARD, BANKCARD and DEBIT CARD. Cash out facilities are not available, but there is an ATM located at the Mermaid Beach Tavern, at the top of our street.

Do you have internet facilities?
Wireless Broadband is available in all rooms, which can be purchased either with credit card personally or cash through the reception office

Is the pool/spa heated?
The pool and spa is heated and regulated through out the year.

Are there video players / DVD players in the units?
Not all units contain video or DVD players. If there is none in the unit you can certainly hire these through reception.

Do you have cable TV?
Cable TV is installed in each unit. This is Free of Charge.

Are the units serviced?
Units are sold as self-contained, which include a kitchen and laundry. Units are not serviced daily. Requests for extra linen will incur a charge.
If your stay is 8 nights or less there is no linen change.
If your stay is 9 nights or more you will receive a linen change, no cleaning is included.

What is included in the tariff?
The tariff is accommodation in an air conditioned unit.

Do you have room service?
We do not have room service. There is an outside company who will deliver from local restaurants. Our reception has a small kiosk with milk, bread, etc sold during office hours.

Do you have a restaurant on site?
Diamond Cove does not have a restaurant on site, however, we do have many eating facilities within close proximity.

Do you sell theme park tickets/tours?
Reception can help with many of the local attractions, including theme park entry and transfers.

Check in Requirements
On check in you will be required to complete a guest registration form. You will be required to leave credit card details as a form of security. If you do not have a credit card there will be a cash bond required and inspection of the unit before departure. Any outstanding balances will need to be paid on arrival.

Cancellations
61 days or more full refund on payment
31 – 60 days Cancellation fee of $25
30 days or less no refund on deposit
Once accommodation has commenced there is NO REFUND or if a NO SHOW. If a guest does not like the accommodation on arrival or if they need to depart early they are still liable for full payment of rental period held for guests.

Amendments to Date or Property
Any amendments 30 - 15 days prior to arrival will incur a $25.00 amendment fee.
Any amendments 14 days or less prior to arrival will not be accepted.

Rate Alterations
Prices are based on current tariffs and are subject to change. Per night prices are to be used as an indicator only and not as an extra night rate. Rates are listed in AUD only and are inclusive of GST. Conditions apply to our Special Rates.

Diamond Cove Resort reserves the right to change or cancel a booking at any time up to or including day of departure, even if final balance may have been paid. All units within Diamond Cove Resort are privately owned.

Accommodation
Every effort is made to ensure that the description of the facilities and services of the complex is accurate, however these are continually being changed and on occasion taken out of service. Diamond Cove Resort can not be held liable for these changes whether temporary or permanent. Please note the information in the brochure may have changed since publication.

Property room photos may not be specific to the actual room allocated. Accommodation facilities listed may not apply to all room types. You may place a request but please note whilst we attempt to satisfy all special requests, we are unable to guarantee any such requests. Upon check in, you will be allocated the most appropriate room available, taking into account any special requests you may have.

It is a condition of your occupancy that the owners of the premises are not liable for damage to or loss of property, which the occupier or his/her guests may bring on to the premises. Any damage or replacement items to the property will be at guest expense.

Not Included in Price
Costs of a personal nature eg, tours, continuous provisions, toiletries, telephone calls. Also hire of equipment, eg, high chairs, strollers, etc.

Complaints
Complaints must be received in writing within 14 days of check out or they will be deemed invalid.

Responsibility
Diamond Cove Resort can book tours as agents on behalf of their services and shall not be liable under any circumstances for any failure by those service providers. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by the service providers.

Diamond Cove Resort strongly recommends Travel Insurance. We suggest it should include Loss or Damage to personal baggage and loss of money and medical expenses.

Lost Property
Any items found in the unit left by guests will be retained for 7 days from the date of departure. After this time the items shall be disposed of. Request for return of items will be at guests expense.