FAQs - General FAQ's

General information about our accommodation.

 

Q: What are the reception hours?

Reception hours are 8.30am to 5.00pm Monday to Friday and 9.00am to 12 midday weekends.  We are closed on Christmas Day.

Q: What is required on booking?

A $200 deposit is required within 7 days of making a booking to confirm your reservation. 

Q: What time can we check in?

Check in is at 2pm.  Luggage can be left in the reception area within office hours, 8.30am - 5.00pm Monday to Friday and from 9.00am - 12 midday on weekends.  

Q: What time is check out?

Check out is at 10am.  Luggage can be stored in the reception area during office hours, 8.30am - 5.00pm Monday to Friday and 9.00am - 12 midday on weekends.

Q: When is the final payment required?

Final payment must be received at least 14 days prior to check in.  For bookings made inside the 14 days, full payment is required at the time of booking via a credit card (Visa or Mastercard)

Q: What if we arrive after reception is closed?

We have a late check in procedure, which allows you to check in after reception is closed.  You are required to contact reception 24 hours prior to arrival to confirm the simple procedure and code required to check in. 

Q: What is required on check in?

On check in, you will be required to complete a "Guest Registration Form".  Credit card details or $100 cash bond are required as a security deposit for the room on arrival.  Bookings made via a booking agent will need to supply a voucher/itinerary as proof of purchase/travel.   Any extras such as hire equipment, are to be paid on arrival. 

Q: Can we organise a late check out?

Late check out is subject to availability and cannot be guaranteed.  Fees apply.  Late check out is NOT available during peak periods.   

Q: Are all the units the same?

All of our untis are privately owned and as such all units are different in their furnishings and decor.   We have Townhouses, which are upstairs and downstairs, bedrooms being upstairs.  We have Villas, which are single storey units, and we have Apartments, which are units in our 3 storey walk up building.   We have 1, 2 and 3 bedroom fully self contained units within Diamond Cove.

Q: What car parking is available and what are the height restrictions?

All units have 1 x secure car space, either an attached single lock up garage or an underground secure car space. The height of our single lock up garages is 2 meters and the height of our underground carpark is 1.95 meters. All cars are to be parked inside their garage or in their allocated car space only. There are visitor car spaces, which your guests can use for a maximum of 4 hours. There is ample street parking out the front of the resort if you have a second car.

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