What is required on booking?
A $200 deposit is required within 7 days of making a booking.

When is the final payment required?
Final payment must be received at least 14 days prior to check in. For bookings made inside the 14 days, full payment is required at the time of booking via credit card.

What time can we check in?
Check in is at 2pm. We do not have a secure luggage storage area, but it can be left in reception within office hours, 8.30am – 5.00pm Monday to Friday and 9.00am – 12noon on Weekends.

What time is check out?
Check out is at 10am. We do not have a secure luggage storage area, but it can be left in reception within office hours, 8.30am – 5.00pm Monday to Friday and 9.00am – 12noon on Weekends.

What if we are arriving after reception is closed?
We have a late check in procedure, which allows you to check in after reception is closed. You are required to contact reservations 24hrs prior to arrival to confirm procedure and code required to check in.

Can we organize a late check out?
Late check out is subject to availability and cannot be guaranteed. Fees Apply.
[NOT AVAILABLE during peak periods]

What is required on check in?
On check in you will be required to complete a “Guest Registration Form”. Credit card details or $100 cash bond are required as a security deposit for the room. Bookings made via a booking agent will need to supply a voucher/itinerary as proof of purchase/travel. Any extras such as hire equipment are to be paid on arrival.

Are all the units the same?
All of our units are privately owned and as such all units are different in their furnishings and décor.

Can we request a specific unit/attribute?
You can certainly request a specific unit or attribute within the complex. Whilst we attempt to satisfy all special requests, we are unable to guarantee any such requests. Upon check-in, you will be allocated the most appropriate room available.

Can we change units during our stay?
As all units are privately owned each unit is considered a separate reservation, which requires a 3 night minimum so the stay in each unit must be at least 3 nights. If there is availability there will be a fee for the move.

Do all units contain air conditioning?
All units contain air conditioning and ceiling fans.

Do you have EFTPOS facilities?
Payments to Diamond Cove can be made by EFTPOS. We accept VISA, MASTERCARD, BANKCARD and DEBIT CARD. Cash out facilities are not available, but there is an ATM located at the Mermaid Beach Tavern, at the top of our street.

Do you have internet facilities?
We do not have internet facilities on site. There are internet cafes located at Pacific Fair Shopping Centre. Please note our PABX system is for the sole purpose of business conducted by Diamond Cove administration.

Is the pool/spa heated?
The pool and spa is heated and regulated through out the year.

Are there video players / DVD players in the units?
Not all units contain video or DVD players. If there is none in the unit you can certainly hire these through reception.

Do you have cable TV?
Cable TV is installed in each unit. This is Free of Charge.

Are the units serviced?
Units are sold as self-contained, which include a kitchen and laundry. Units are not serviced daily. Requests for extra linen will incur a charge. If your stay is 8 nights or less there is no linen change. If your stay is 9 nights or more you will receive a linen change, no cleaning is included.

What is included in the tariff?
The tariff is accommodation in an air conditioned unit.

Do you have room service?
We do not have room service. There is an outside company who will deliver from local restaurants. Our reception has a small kiosk with milk, bread, etc sold during office hours.

Do you have a restaurant on site?
Diamond Cove does not have a restaurant on site, however, we do have many eating facilities within close proximity.

Do you sell theme park tickets/tours?
Reception can help with many of the local attractions, including theme park entry and transfers.